Frequently asked questions

In-stock orders usually ship the same or next business day. Delivery within Slovakia then typically takes 1 - 2 business days; abroad it depends on the selected country and carrier.

Yes. We ship to Slovakia and to dozens of other countries almost worldwide. Available shipping methods and prices are shown once you pick your country on the Shipping page and in the cart.

The shipping price depends on the chosen method and destination country. Orders above a set threshold ship for free - the exact amount is shown next to each shipping method.

Run-time depends on the selected heat level and battery capacity. On the lowest level most products last several hours, on the highest level less. We list the exact run-times on every product.

Most heated items can be washed - always remove the battery first and follow the manufacturer’s care label. We recommend a gentle cycle and air drying.

Yes. We only sell proven brands with certified batteries and safe temperature regulation. Used normally and as instructed, the clothing is completely safe.

You can pay online by card, via the payment gateway, or cash on delivery with selected shipping methods. The available options appear in the final checkout step.

Yes. You can return unused goods within 14 days of receipt without giving a reason. Just contact us and we will send you instructions on how to proceed with the return.

If a fault appears during the warranty period, contact us with your order number and a description of the problem. We will handle the claim as quickly as possible in line with the warranty terms.