Return or exchange an item
Changed your mind, need a different size, or something is not right? Fill in the form below and our team will arrange your return, exchange or complaint, usually within one business day.
How to return or exchange
You can return or exchange items within 14 days of delivery. Open the parcel carefully and keep everything unchanged - leave the tags attached until you are sure the item fits.
Sizing without trying on is not easy. Where the product allows, try it on over other clothing rather than against bare skin.
What we cannot accept
If an item arrives worn, washed, without tags, not in its original packaging, dirty or with an odour, we reserve the right to refuse the return or exchange.
Items sealed in protective film with statutory hygiene restrictions - in our range, socks and shoe insoles - cannot be returned or exchanged once opened. Please choose the right size carefully before buying these.
How to send the goods back
Fill in the form on this page. What happens next depends on the country we delivered your order to. For an exchange, the return code follows once the return shipping fee is paid. If you paid cash on delivery, enter your account number (IBAN) in the form.
Czechia, Hungary, Slovakia
We will e-mail you a return code - there is no label to print. Drop the parcel in a Z-BOX or hand it in at a Packeta drop-off point. The exact steps are in the e-mail with the code.
Send the goods at your own cost by courier to this address:
SVK media s.r.o.Vilová 285101 BratislavaSlovakiaReturned goods must be undamaged, unworn, clean, in the original packaging and with tags attached - fit for resale.
Return an item
Send an item back for a refund. Enter your order number to attach the exact items, then tell us a little more.